Privacy Policy

Iron Displays ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using irondisplays.com or our services, you agree to the practices described in this policy.

1.Information We Collect

We collect the following types of information:

1.1 Information You Provide Directly

When you place an order, we collect:

• Full name
• Email address
• Phone number (optional)
• Company name
• Shipping address
• Event details (event name, date, venue)
• Booth configuration selections

Through the brand intake form, we collect:

• Logos, brand colors, brand assets (uploaded files)
• Inspiration references (links and uploaded images)
• Copy and content for your booth design
• Goals and target audience information
• Any other context you choose to share

1.2 Payment Information

Payments are processed through Stripe, a third-party payment processor. We do not directly store full credit card numbers or security codes. Stripe collects and processes payment information according to its own privacy policy, available at stripe.com/privacy.

We retain limited transaction data such as: order amount, payment status, last four digits of the card used, and a Stripe payment reference ID.

1.3 Lead Data Captured via LeadPlus

If you use our LeadPlus software at your event, the lead data captured (typically names, emails, companies, and other contact details voluntarily provided by event attendees) is your data. We process and store it on your behalf as a service provider.

1.4 Automatically Collected Information

When you visit irondisplays.com, we automatically collect:

• IP address
• Browser type and version
• Device type
• Pages viewed and time spent
• Referring website
• General location (city/region based on IP)

This information helps us understand site usage and improve the user experience.

1.5 Cookies and Similar Technologies

We use cookies and similar technologies to:

• Keep you signed in to your intake form session
• Remember your configurator selections
• Analyze site traffic and performance
• Detect and prevent fraud

You can disable cookies in your browser settings, but doing so may limit functionality of our Service.

2.How We Use Your Information

We use your information to:

• Process and fulfill your booth order
• Design, print, and ship your booth materials
• Communicate with you about your order (confirmations, design drafts, shipping updates)
• Provide and operate the LeadPlus software
• Send you reminders about incomplete brand intake forms
• Improve our products, services, and customer experience
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations

We do not sell your personal information to third parties.

We do not use your information for advertising or marketing purposes without your explicit consent. We may occasionally send product updates or announcements to active customers — you may opt out at any time.

3.How We Share Your Information

We share information with the following categories of third parties only as necessary to operate our business:

3.1 Service Providers

• Stripe — payment processing
• Orbus — our print and hardware production partner (receives design files, shipping addresses, and order specifications)
• Lovable / Supabase — application hosting and database infrastructure
• Cloudflare — DNS, content delivery, and security
• Email service providers — for transactional email delivery
• Shipping carriers (UPS, FedEx, etc.) — for delivery

These service providers are contractually obligated to use your information only to provide the services we've engaged them for.

3.2 Legal Compliance

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

3.3 Business Transfers

If Iron Displays is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify affected customers in advance.

4.Data Retention

We retain your information as follows:

• Order and customer records — retained for as long as you are an active customer plus 7 years after your last order (for tax, accounting, and legal compliance purposes)
• Brand intake form data and uploaded files — retained for the duration of your project plus 2 years afterward, to support reorders and reprints
• LeadPlus lead data — retained according to your subscription terms; deleted within 90 days of subscription expiration unless you renew or request deletion sooner
• Analytics data — anonymized and retained indefinitely

You may request earlier deletion of your data at any time (see Section 6).

5.Data Security

We take reasonable steps to protect your information, including:

• Encrypted transmission of data (HTTPS) across our site
• Encrypted storage of sensitive data
• Restricted access to customer information among our team
• Regular security reviews of our infrastructure

That said, no system is perfectly secure. If we become aware of a data breach affecting your information, we will notify you in accordance with applicable law.

6.Your Rights

Depending on your location, you may have the following rights regarding your information:

6.1 Access

You may request a copy of the personal information we hold about you.

6.2 Correction

You may request that we correct inaccurate or incomplete information.

6.3 Deletion

You may request that we delete your personal information, subject to legal retention requirements. Note: deleting your information may affect our ability to fulfill ongoing orders or provide services.

6.4 Data Portability

You may request a machine-readable copy of the information you have provided to us.

6.5 Opt-Out of Marketing

You may opt out of non-transactional communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

6.6 How to Exercise Your Rights

To exercise any of these rights, email sales@irondisplays.com with your request. We will respond within 30 days.

7.California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your rights

To exercise these rights, contact us at sales@irondisplays.com.

8.European Residents (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 6 above.

Our legal basis for processing your information includes:

• Contractual necessity — to fulfill your booth order
• Legitimate interests — to operate our business and improve our services
• Consent — for any optional marketing communications
• Legal obligation — to comply with tax and other legal requirements

To exercise your GDPR rights or request a copy of our standard contractual clauses with service providers, contact sales@irondisplays.com.

9.Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a minor, we will delete it.

10.International Data Transfers

Iron Displays operates from the United States. If you access our services from outside the U.S., your information will be transferred to, stored in, and processed in the U.S. By using our services, you consent to this transfer.

11.Third-Party Links

Our site may contain links to third-party websites (Pinterest, Behance, Instagram, etc., as examples for inspiration references). We are not responsible for the privacy practices of those sites. Review their privacy policies independently.

12.Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates the most recent revision. Material changes will be communicated to active customers via email.

13.Contact

Questions about this Privacy Policy or your data? Contact us:

Iron Displays
Email: sales@irondisplays.com
Website: irondisplays.com

We aim to respond to privacy-related inquiries within one business day.